Incident Management Service -

• Any incident, which may cause business loss, will be reported to client and central Force-9 Commandos Team through SMS containing the following details immediately:
  • Date, time of incident
  • Location
  • Equipment details
  • Description of incident
  • Availability of redundancy
  • Any injury details.
• Detailed report in proper Force-9 Commandos format of will be submitted within 24 hrs of incident.
• A “5 Why” and “1 How” format of root cause analysis will be submitted to client and Force-9 Commandos central team with proper root cause findings and corrective & preventive action.
• In case of expenses in corrective & preventive action the quotes will be submitted to client
• After due approval on costing the action will be completed and report will be submitted to client.
• All the incidents will be put in tracker and quarterly/ annually basis and the analysis report will be shared with client.